Privacy Policy

RoadWayz Driving School ("we", "us", or "our") is committed to protecting and respecting your privacy. This policy explains how we treat your personal information when you use our website or enquire about our services.

1. Information We Collect

We collect information directly from you when you fill out the contact form on our website or contact us via phone or email. This information typically includes:

• Your Name
• Phone Number
• Postcode (to determine if you are in our catchment area)
• Message details (such as your availability or previous driving experience)

2. How We Use Your Information

The personal data we collect is used solely for the purpose of communicating with you regarding driving lessons. Specifically, we use your data to:

• Respond to your enquiries.
• Schedule driving lessons and tests.
• Contact you regarding changes to appointments (e.g., due to weather or mechanical issues).

3. Data Security

We take the security of your data seriously. Any information submitted via our website contact form is sent directly to our secure email inbox. We do not store your personal data on this website's public server. Your contact details are kept strictly confidential between the customer and the instructor.

4. Sharing of Information

We do not sell, trade, or rent your personal identification information to others.

We may share your details with the Driver and Vehicle Standards Agency (DVSA) only when necessary to book a practical driving test on your behalf, with your prior consent.

5. Cookies & Website Analytics

We use Microsoft Clarity to understand how you use our website. Clarity captures behavioral metrics, heatmaps, and session replay data to help us improve our site's user experience. This includes tracking how you interact with the page, such as your clicks, scrolling, and cursor movements.

Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of our pages and online activity. By using our site, you agree that we and Microsoft can collect and use this data. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

A separate cookie is used to remember your preference regarding our cookie consent banner itself, ensuring you do not see the pop-up repeatedly if you have already accepted it. You can choose to disable cookies through your browser settings, though this may affect your user experience.

6. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to request access to the personal data we hold about you, or to request that we delete your contact details from our records. To exercise these rights, please contact us at bvpk29@hotmail.com.